Privacy Policy

1. Introduction

orbixatal AG ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website at orbixatal.world and our property buying guidance services.

As a German company (Registration Number: HRB459872), we comply with the General Data Protection Regulation (GDPR) and German data protection laws. We are the data controller for the purposes of data protection law.

2. Data We Collect

We collect and process various types of personal data collection to provide our property buying services effectively. The data we collect includes information you provide directly to us and information we gather automatically through your use of our website.

Information You Provide to Us:

• Contact details (name, email address, phone number, postal address)
• Property preferences and requirements
• Financial information relevant to property purchasing (budget ranges, financing needs)
• Communication records and correspondence
• Service enquiry details and consultation notes

Information We Collect Automatically:

• Website usage data and analytics information
• IP addresses and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referral sources and search terms used

3. How We Use Your Information

We use your personal data for specific purposes based on legitimate legal grounds. How we use your information depends on the services you request and your interactions with orbixatal.

Primary Uses:

• Providing property buying guidance and consultation services
• Responding to your enquiries and service requests
• Conducting market research and property analysis on your behalf
• Communicating about our services and your property requirements
• Processing payments and managing client relationships
• Complying with legal and regulatory requirements

Secondary Uses:

• Improving our website and services based on usage patterns
• Sending relevant property market updates (with your consent)
• Conducting customer satisfaction surveys
• Protecting against fraud and ensuring website security

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies including essential cookies for basic functionality, analytics cookies to understand website usage, and marketing cookies for advertising purposes. For detailed information about the cookies we use, please refer to our Cookie Policy.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information only in specific circumstances and with appropriate safeguards in place.

We may share your data with:

• Professional service providers (legal advisors, property surveyors, financial advisors) when required for your property transaction
• Technology service providers who help us operate our website and services
• Analytics providers (such as Google Analytics) to understand website usage
• Legal authorities when required by law or to protect our rights
• Business partners only with your explicit consent for specific services

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods vary depending on the type of information and the purpose for which it was collected.

Retention Periods:

• Contact enquiries: 3 years from last contact
• Client consultation records: 7 years from service completion
• Financial and transaction records: 10 years as required by German commercial law
• Website analytics data: 26 months maximum
• Marketing communications: Until you unsubscribe or withdraw consent

7. Your Rights

Under GDPR and German data protection law, you have specific rights regarding your personal data. We are committed to helping you exercise these rights and will respond to requests within one month.

Your rights include:

• Right of access: Request copies of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to maintaining industry-standard protection measures.

9. International Transfers

Your personal data is primarily processed within the European Economic Area (EEA). When we use service providers outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "last updated" date.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please contact us using the following information:

You also have the right to lodge a complaint with the German data protection authority (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit) if you believe we have not handled your personal data in accordance with data protection law.